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FAQs

Do we ship outside of the lower 48 US states? As of now we don't, but please feel free to shoot us an email and let us know where you live and we will do our best to accommodate you in the future. 

How long will it take to receive my package? We aim for you to receive your package in 7 - 10 business days on your first order. However, we can not guarantee an exact date as it varies based on vendors. Once we ship out your items you will be sent a tracking number. New York area residents will usually receive packages the quickest because of our shipping location. If you are on recurring monthly you will start receiving your items around the same date every month (usually the first week of the month). 

What are the recurring shipment dates? Each month we bill on the 15th of the month, so if you need to make any changes to your account it must be done by the 14th of the month. If you start your recurring by the 15th then you will receive your box at the start of the following month. If you order after the 15th then you will receive your box towards the end of the following month. Keep in mind if you order after the 15th that the month after your first box arrives you will then start receiving your box and being billed as mentioned above. 

What comes inside the dog box? Toys, treats and grooming items mainly. We allow you to choose what type of box you want for the month: The Mix, The Bare Necessities, The Fun Stuff, and The Seasonal. 

Do you accept returns/exchanges? We do not accept returns or exchanges because we have monthly themed and customized boxes it would be to hard to exchange something that might not go with the following month. However, we of course want to make you and your pup happy so please email us with any issues to see what we can do to accommodate. 

How does the custom wine label work? You send us an image that you would like on your wine bottle (see instructions on the details of the wine under the shop section) then we have it made and put on great tasting and amazing quality wine from Sonoma/ Napa Valley area. Then the wine is shipped from California to you to enjoy!

Are custom items refundable? No, because they are custom made for you unfortunately we can not accept returns. Please also remember since they are custom made that there might be slight variations of colors that change with printing.

Can I cancel my recurring? Yes, you may cancel at anytime as long as it is before the 14th of the month, if it is after the 14th of the month you will still receive and be charged for a box that month because of the way our ordering is scheduled. As for the following month you will be canceled. You may not cancel until you have received your first box since these dates may or may not be before the 14th of that month and once you pay for the box on your first order the order is placed with our vendors within 24 hours and can not be canceled until after you receive your first initial box then the cancelation from the 1st - 14th of the month applies. 

How can I change my recurring settings? Go to this link to login and change your settings: Recurring Settings Login

Can I adjust my recurring? Yes, you can adjust from 1 month, 3 months, 6 months, or 12 months. You may pause or cancel anytime before the 14th of the month (because of our billing process), if you cancel after the 14th of the month you will be charged and sent a box for that month and then after that you will be canceled. 

Do you donate to charities? Yes, we donate a portion of our sales to rescues and charities. We support dog adoption on our site, please see the adoption section on meetmypup.com to search for pups in your area (you must be logged in as a member of meetmypup.com to view adoptions, they are based on zip code).

Are the toys non toxic and safe for our pets? We are not the manufactuer and are not allowed to state what the toys/items are made of aside from what is labeled. However to put your mind at ease, we check with all of the brands that do not state their safety requirements on the label to not leave you with any guesswork. Dog toys go through a process of different requirements that they are tested for and the lead standards are the same as children's toys as far as what is acceptable. In addition to the testing in Certified Labs to the requirements set forth by the US Dept. of Consumer Product Safety Commission that products are made based on the federally acceptable levels with nontoxic elements so that toys for pets are made as safe as toys for children. For the organic upgrade option we offer, those brands are taking their quality to an even higher standard level (hence why they are more costly). All of the brands we send out claim to hold these product safety standards along with even further testing of BPA free, and Phthalates. Please always monitor your dog while they are playing with any toys to avoid choking or swallowing of materials.